Thursday 23rd January, 2014

Due to a technical error at the Bank of Ireland on Wednesday customers were left out of pocket as duplicate Visa debit transactions were deducted from their bank accounts.

As quoted in the Irish Examiner, the bank said it was working on cancelling duplicated transactions and returning affected accounts back to the correct balances.

A spokesperson said: “We are in the process of reversing the duplicated transactions and no customers will be impacted by fees and charges.”

The Central Bank said it was working with Bank of Ireland to ensure customers were not adversely affected.

This processing problem comes just weeks after the AIB suffered debit card issues before Christmas, when a large number of customers were unable to use ATMs to access their money.

The Ulster Bank has also been hit by technical problems. In December, a glitch saw overnight payments being delayed.

A spokesperson for the Central Bank said banks are expected to have robust systems in place, “and where issues that impact customers arise they should be addressed and rectified urgently”.