Serco acquires Vertex's UK public sector BPO operations

Wednesday 20th June, 2012

Serco Group plc, has acquired Vertex Public Sector Limited, the UK public sector operations of Vertex Data Science Limited, for cash consideration of £55.5m. The acquisition brings additional skills and capabilities to support expansion into new areas of middle and back office support and adds further scale to our recently created Global Services division.

Vertex Public Sector provides high quality Business Process Outsourcing (BPO) services to UK local and central government. Major customers in local government include Westminster and Thurrock councils, and in central government include the Child Maintenance and Enforcement Commission (CMEC) and Job Centre Plus. Its 3,000 employees handle approximately 4.5 million citizen interactions a year.

The business provides multi-channel contact centres, shared transactional services and ICT services. In particular, it brings deep skills and capabilities in areas such as HR and payroll, revenues and benefits, complex case management and administration services.

Christopher Hyman, Chief Executive of Serco Group plc, said: "This acquisition enhances the range of services we offer to the UK public sector as they seek to reduce costs whilst continuously improving outcomes for citizens. We are pleased with the important customer relationships it brings and the opportunity to extend and expand these. The newly added skills and capabilities will also help Serco address future prospects in both the local authority and central government markets. Following recent significant contract wins, this is another important step for our BPO strategy and the development of our Global Services business. This business will have annual revenues of over $1bn and approximately 50,000 employees offering a diverse range of middle and back office services to both public and private sector customers."

Serco acquires Vertex's UK public sector BPO operations
Serco Group plc, has acquired Vertex Public Sector Limited, the UK public sector operations of Vertex Data Science Limited, for cash consideration of £55.5m. The acquisition brings additional skills and capabilities to support expansion into new areas of middle and back office support and adds further scale to our recently created Global Services division.
Vertex Public Sector provides high quality Business Process Outsourcing (BPO) services to UK local and central government. Major customers in local government include Westminster and Thurrock councils, and in central government include the Child Maintenance and Enforcement Commission (CMEC) and Job Centre Plus. Its 3,000 employees handle approximately 4.5 million citizen interactions a year.
The business provides multi-channel contact centres, shared transactional services and ICT services. In particular, it brings deep skills and capabilities in areas such as HR and payroll, revenues and benefits, complex case management and administration services.
Christopher Hyman, Chief Executive of Serco Group plc, said: "This acquisition enhances the range of services we offer to the UK public sector as they seek to reduce costs whilst continuously improving outcomes for citizens. We are pleased with the important customer relationships it brings and the opportunity to extend and expand these. The newly added skills and capabilities will also help Serco address future prospects in both the local authority and central government markets. Following recent significant contract wins, this is another important step for our BPO strategy and the development of our Global Services business. This business will have annual revenues of over $1bn and approximately 50,000 employees offering a diverse range of middle and back office services to both public and private sector customers."