Monday 28 January, 2013

A mismatch between expectations and reality in public sector IT projects is to blame for giving enterprise resource planning (ERP) systems a bad name according to a SourceforConsulting report commissioned by Advanced Business Solutions (Public Sector & Enterprise Division). The report involved a survey of 100 IT and finance managers that use ERP systems within the UK public sector and the results were supported by interviews with 13 senior UK management and technology consultants.

The findings highlight that there is a mismatch between what pubic sector organisations expect from ERP systems and what is actually delivered, with 63% of the survey respondents admitting that their chosen ERP system didn’t meet their expectations in at least one area.

Over a third of respondents spent more than they had expected on the implementation of their ERP system and 20% were disappointed by how the system met their needs without customisation. Just one in five of those surveyed would go through a similar ERP implementation again.

Iain Gravestock, Public Sector Technology Consulting Business Lead from consultancy firm, KPMG says; “My first piece of advice to organisations saying that they want to buy ERP is to take a step back. Instead, they need to start with understanding what it is they want to achieve. What value will be delivered – defined both qualitatively and quantitatively? This is crucial. Then the organisation needs to consider all the options for meeting their objectives.”