Friday 26th July, 2013

Gleadell Agriculture Ltd has selected Esker to automate their document delivery. Gleadell, an independent and major trader of grain is committed to offering the very best service to its customers, and this ongoing commitment encompasses continued development of, and investment in, IT by harnessing the technology of Esker (On Demand and Esker DeliveryWare solutions) to automate paper-based documents.

Gleadell has been able to quickly streamline core business processes to achieve operational efficiencies. This has provided not only time and cost savings, but also - very importantly - improved customer satisfaction levels.

The company had taken the decision to review their current business system, as its limitations were causing issues through limited flexibility. These issues had serious repercussions for the business in terms of both resource and cost:  the lack  of  flexibility meant that document layouts were difficult to modify; any modifications that  Gleadell required necessitated using developers – which incurred extra resource, time, and cost.  

Jason Martin, Gleadell’s IT Manager, said: "The previous business system was causing some significant problems for us, through its lack of functionality.  This had a particularly negative impact in the way it limited how we communicated tocustomers via our documentation. We needed a solution that offered greater flexibility, to allow us more effective and customer-friendly communication. Also, the solution needed to be reliable and easy to use."

Jason continued: “Esker Delivery Ware has supplied both the flexibility and functionality that Gleadell needs; it has enabled us to quickly and easily modify customer documentation. The solution is reliable, easy to use and manage